AT Services 24Property care Bavaria & Lake Garda
View across Lake Garda
Frequently asked questions

What owners want to know first.

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General

What exactly does AT Services 24 do?
I am the coordinating interface on the owner side. I look after holiday apartments and houses: check-in and check-out, keys, cleaning and laundry, guest registration, inspection with a photo report and tradespeople. I bundle information, coordinate service providers, follow up on open points and make sure nothing is left lying.
Who is the support useful for?
For owners of houses, apartments, holiday properties and second homes who do not want to or cannot manage everything themselves. Typical cases are holiday apartments with guest changes, empty houses, renovations and conversions, key matters and coordinating service providers from a distance.
Why should I engage someone for this?
Because appointments, service providers and open points quickly become confusing. Many owners do not want to deal with this permanently themselves. I bring calm, overview and clear next steps.
Is this a luxury service or practical relief?
It is practical relief. What matters is not the value of the property but the effort. When many parties, appointments or open points come together, a central point is needed.
Who enters my apartment?
I myself, or local companies and persons that I choose with you and supervise. You are told in advance who comes and receive feedback afterwards. Nobody goes into the apartment without your consent.
Will we get to know each other in person?
Very gladly. I travel to Lake Garda myself regularly and am happy to take time to meet you in person, wherever suits you. We agree in advance which appointments I take on personally.

Prices and term

What does it cost?
A fee made up of base care and an amount per guest change, plus third-party costs without mark-up. On the holiday apartment page you can see the components and an example. I give you your price in writing after a short conversation.
Why is there no fixed price list?
Every apartment has different guest numbers, distances and requirements. So I calculate each case individually and give you the price in writing before anything starts.
Is there a minimum term?
Three months for base care, then cancellable monthly. You book only the months you need, for example your rental season, or the whole year. A single project can also start for a limited time.
My apartment is small and rarely used. Am I too small?
No. The size of the property is not what matters, the distance is. Someone who only travels a few times a year often has the greater need: everything must be prepared when you arrive and someone must take care when you are away. Care with only a few appointments a year is also possible.
Can I end the cooperation again?
Yes. After the minimum term of base care it can be cancelled monthly. The aim is not dependence but relief and structure.
Who decides on commissions and costs?
You as the owner. I coordinate and prepare decisions. Commissions, budgets and approvals stay with you, and no costs arise without your prior approval.

Guests and registration

Can check-in work without a personal handover?
Often yes, with a key safe. In Italy, however, all guests must be registered, and their identity is usually checked in person. How this works properly for your apartment, I clarify with you in advance. This is not legal advice.
What is guest registration?
In Italy every guest must usually be reported to the police within 24 hours of arrival. In addition there are the tourist tax and a monthly statistical report. I organise this with specialised partners and your power of attorney.
Do I need a CIN number?
For short-term rentals in Italy, yes. The national identification number must appear in every listing. Applying for it is the responsibility of the owner, and I am happy to tell you where to find it. This is not legal advice.
Can you have the apartment prepared before my arrival?
Yes, as agreed. This includes coordination with cleaning, checking open points, key organisation and feedback on the condition. The aim: you arrive and do not have to sort out problems first.
Do you handle visits to authorities, tax or legal matters in Italy?
No. Legal and tax questions belong to lawyers, notaries or commercialisti. I can support organisationally and coordinate the parties involved, but legal or tax advice is not possible.
Do you handle rentals and bookings?
No. Marketing and bookings run through your portal or agency. I take care of everything on site.

Lake Garda and Bavaria

Why is support at Lake Garda especially useful?
Because distance, language, service providers, seasons and local routines quickly become laborious. Many owners want to use their property but not constantly phone, chase and organise from Germany. That is exactly where I come in.
For which places at Lake Garda is the service intended?
My focus is Lazise and the eastern shore with Bardolino, Garda and Peschiera. I look after other places around the lake on request, for example Sirmione, Desenzano, Riva del Garda, Limone or Malcesine. What matters is whether the specific effort can be handled sensibly.
Can you relieve German-speaking owners in Italy?
Yes. German-speaking owners get a fixed contact who sorts topics, collects feedback and makes routines transparent. I do not replace Italian professionals, but I bring order into the coordination.
Do you also look after properties in Bavaria?
Yes, in Upper Bavaria: Rosenheim, Chiemgau, Tegernsee, Schliersee and the Munich area, the Berchtesgaden region on request. Here I am quickly on site from Rosenheim.
Why do owners in Bavaria need support?
Many owners do not live at the property or have no time at work for coordination, appointments, tradespeople and ongoing matters. Around Rosenheim, the Chiemgau, Tegernsee and Munich in particular, organisational effort arises quickly.
Can you accompany renovations or conversions?
Yes, organisationally: agreeing appointments, following up open points, collecting feedback, bundling information and keeping you informed. The work is carried out by external companies.
Are you regularly on site at the property?
If agreed, yes. Some matters need appointments on site, others can be settled by phone, digitally or through service providers. The scope is set in advance so that no false expectations arise.
What happens if a problem arises and I am not on site?
Then I clarify the situation, involve suitable contacts and keep you informed. The aim: the matter does not stay unresolved and you do not have to manage everything yourself from a distance.
Do you work with fixed tradespeople or with my own service providers?
Both are possible. I can involve your existing service providers or, if needed, coordinate suitable companies. You decide who is commissioned.

Process, keys and discretion

How does the cooperation start in practice?
You send a short enquiry via the contact form. Then we clarify location, situation, goal and scope in a conversation of about 20 minutes. If it fits, you receive a clear proposal for the next steps.
Will I receive regular updates?
Yes. Communication is a core point. Depending on the agreement you receive feedback by email, phone or message. You should know what is open, what is done and where decisions are needed.
Do you document appointments and progress with photos?
If sensible and agreed, yes. Photos, short status messages and clear open points help to keep the overview. After every guest change and every inspection there is a photo report.
What happens if something goes wrong?
Then nothing is glossed over. I clarify what happened, who is responsible, what options there are and what the next step is.
Who has access to my property?
Access is given only to those expressly intended for it. Keys, entry and appointments are agreed clearly in advance. Without your approval there is no uncontrolled passing on.
Can you organise key handovers?
Yes, if it is part of the agreed scope. I organise key handovers to guests, service providers or other parties with a clear routine and document them.
How discreet is the cooperation?
Discretion is a matter of course. I work in the background and maintain confidentiality about your property, your guests and your circumstances.
Do you also check on the apartment in winter?
Yes. I check regularly, look at heating, water, damp and condition, and send you a photo report. I carry out the inspection myself, or a person I agree with you.

Boundaries

What do I not do?
No rentals and bookings, no property management in the legal sense (service charges, owners association), no legal or tax advice and no trade work of my own. If you need something like that, I will tell you openly.
Is AT Services 24 a property manager?
No. A property manager takes on administrative tasks, often with legal and accounting matters. I work on the owner side as an organisational interface.
How do you differ from a caretaker service?
A caretaker service works operationally. I work organisationally: I do not carry out repairs, lawn mowing or cleaning myself. I make sure tasks are recognised, coordinated and properly followed up.
Are you a construction manager?
No. A construction manager bears technical responsibility for execution, quality and construction process. I do not take on technical construction management but coordinate communication, appointments, feedback and open points from the owner perspective.
Are you an estate agent?
No. I am not an estate agent and do not broker properties. I support owners after the purchase, during a project or in the ongoing operation of the property.
For which enquiries is AT Services 24 not intended?
Not suitable are pure caretaker services, cheap one-off jobs without structure, spontaneous tradesperson referrals, classic property management, brokerage, and legal or tax advice. I make sense when several topics, people or routines need to be brought together cleanly.
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